No estimate of time to when I can be helped. Finally, I got it to actually pick up, but of course no human yet. For the next 20 minutes I called back and back, busy signal. OK - what next? They make it harder to find, but I got a phone number I can call. Thank you for your patience.' written in the window.
Every two minutes I get ' All agents are currently assisting others. My chat window has been open for 52 minutes and still no one to help. A chat window opened, and I waited, and waited, and waited. At 8 minutes before my scheduled exam, I tried finding the help link. This screen has been spinning for no less than 45 minutes. As I write this, I left it on that page and the spinning is continuing. This is where my test experience ended, but not where the poor experience ends. I did that and then the web page went to 'Uploading and verifying photo'. It asked for my cell phone number and texted me a link which opened a web page which requested to take my photo. I was able to open the app, it again verified the technical requirements passed, and I went to the next screen. I started the process 15+ minutes before my scheduled exam time. It started off easy enough: I passed the initial 'checks' as it confirmed my internet speed, camera access, and microphone access. Ironically, AWS would have us use their services because of their high availability and scaling but apparently they don't ask their test partners to do the same! AWS should not be offering this option as I can attest it is a waste of time.
The short version is: Don't take AWS exams via the Pearson Vue at home option, even if it is offered. This is not my first AWS certification (I have SA Pro and DevOps Pro), but is my first online exam. I am not looking forward to how much work I am going to have to do to get my money back. I can't describe how horrible this experience was.
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